How can I remove scratch marks from cutlery?

Scratches and punctures of the glaze can be caused by e.g., sharp steak knives. We therefore recommend to use quality cutlery in 18/10 steel to avoid such scratches. After a meal, it is recommended to rinse the porcelain with water. Some foods contain strong acids that can cause discolouration of the glaze. Lemon and a little water can help remove such marks.

Can I place the porcelain products in the oven and the microwave?

Products produced in feldspar porcelain and bone china are durable and microwave safe. Please note that some products are decorated with gold, metallic or platinum. We do not recommend using products with such decor in the oven or microwave. The collections that should not be used in the oven or microwave are Julemorgen, Fnugg, Lys, Snø, Slåpe Rosa, Alv gold and Alveskog gold.

Can I wash the products in the dishwasher?

All our tableware can be washed in the dishwasher. To keep the porcelain shiny and beautiful for as long as possible, we also recommend a gentle washing program and the use of a glossy detergent. A glossy surface makes the porcelain more resistant to scratches and dulling of the glaze.

I have received a product as a gift that I already have, can I return it?

You have the right to withdraw from the agreement within 14 days from the date of receipt of the product. You are entitled to withdraw from the purchase without giving any reason. Please contact us as soon as possible by using the package’s attached right of withdrawal form, regular letter or e-mail to: customerservice@wik-walsoe.com

What do I do if something is missing from my order

If the package or contents are damaged or missing on arrival, please report this to Wik & Walsoe within a reasonable time and no later than 14 days from receiving the shipment.

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